I was just on a trip to Disney World with my kids and a large group of executives and their families. On arrival everyone was given a wrist band to wear the entire weekend. It said " See the world through the eyes of a child.". Wearing this band was very helpful to me and many of the other executives who normally can't go 10 minutes without checking blackberries or cell phones.
What I saw over the few days was that in normal life we are so wrapped up in our point of view that we don't pay attention to how things look from the customers eyes. When we answer no to a request or tell a seller that we can't pay another dollar for the property how are they seeing that message? We need to think about those things before we can truly please our customers or create a win-win situation for our sellers.
The other thing I learned from wearing the band and "seeing the world through the eyes of a child" was that its a big world with lots of options and the possibilities are endless. Walt Disney said it himself --
"If you can dream it, you can make it so." - Walt Disney
We are doing that here at NWJ/Signature. We are creating one of the largest customer service driven housing lifestyle brands in the world. With your efforts, ideas and dreams we will reach that goal.
Thanks for all your hard work and remember its up to you to make it happen.
Nickolas W Jekogian
No comments:
Post a Comment