Last month 77.5% of our residents renewed their leases (50% over the industry average).
Our occupancy rates in this difficult environment have stayed around 97% (compared to national average of 91%).
Treating residents well, works!
In case you aren't yet convinced, I have attached an article done very scientifically that describes what we at Signature Community have known all along –
The scientific report is attached but if you really want to understand the value of customer service just ask any of the 25+ residents across the country that are working in the Signature Residents Works program to help pay the rent while they are dealing with the tough job market.
Thanks for making it happen for our community.
http://www.prweb.com/releases/2010/03/prweb3741304.htm
Nick
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